Solved: VVX using pin authentication not signing back in after reboo... - HP Support Community

Anonymous · ‎01-19-2017

Hello,

We are having some issues with polycom vvx 410 and 411 phones not signing back in after a reboot. If you sign into the phone using pin authentication, it works, but when the phone is rebooted, it goes back to the sign in page (with the extension and pin properly populated). See here: http://i.imgur.com/4VmtEev.jpg. Hitting next and then sign in will sign in the phones.

This is not affecting all our phones, as some will log in automatically after a reboot using pin authentication.

Using username and password, the phones seem to log in every time.

We're on vvx firmware 5.1.1 and Lync 2013.

SteffenBaierUK · ‎01-23-2017

Hello stevensarginson,

Please try and troubleshoot this using the new Skype FAQ here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=

If the above fails please open a support ticket via your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎01-19-2017

Hello stevensarginson,

welcome back to the community

Please upgrade to a currently supported version like UC Software 5.5.1 or 5.4.5

Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-19-2017

Sorry, I meant to say that I am on 5.5.1, not 5.1.1.

SteffenBaierUK · ‎01-19-2017

Hi

Please open a ticket with POLYCOM support via your reseller

Replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎01-23-2017

Hello stevensarginson,

Please try and troubleshoot this using the new Skype FAQ here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=

If the above fails please open a support ticket via your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VVX using pin authentication not signing back in after reboot

Create an account on the HP Community to personalize your profile and ask a question