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- Re: VVX501 fails to download 000000000000.cfg
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10-21-2016 11:56 AM
Hi,
We have our provisioning server deployed to configure VVX410s/500s/600s. We just got our first VVX 501s in and they are not pulling down the image. I took a look at the log file. It looks like it is timing out when it tries to pull the 000000000000.cfg. Any thoughts on why this one might be choking and the rest of our phones image fine?
Thanks
-Matt
As for firmware, here is what the 501 has: 5.4.1.17954. We are pushing 5.4.2.2834.
021164845|cfg |3|01|Prov|Starting to download file 64167f02993b.cfg 1021164845|copy |3|01|'ftp://PlcmSpIp:****@ucs.domaincorp/64167f02993b.cfg' from 'ucs.domain.corp(10.255.50.21)' 1021164845|copy |3|01|cfgProvSrvTypeGet()[0] 1021164845|copy |3|01|Download of '64167f02993b.cfg' FAILED on attempt 1 (addr 1 of 1) 1021164845|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found. 1021164845|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact 1021164845|cfg |3|01|Prov|File 64167f02993b.cfg has not changed 1021164845|cfg |3|01|Prov|Starting to download file 000000000000.cfg 1021164845|copy |3|01|'ftp://PlcmSpIp:****@ucs.domain.corp/000000000000.cfg' from 'ucs.domain.corp(10.255.50.21)' 1021164845|copy |3|01|cfgProvSrvTypeGet()[0] 1021165345|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 1 (addr 1 of 1) 1021165345|copy |3|01|transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 300000 milliseconds with 0 out of 1961 bytes received. 1021165345|copy |3|01|Making further download attempts for '000000000000.cfg' 1021165345|copy |3|01|'ftp://PlcmSpIp:****@ucs.domain.corp/000000000000.cfg' from 'ucs.domain.corp(10.255.50.21)' 1021165345|copy |3|01|cfgProvSrvTypeGet()[0] 1021165845|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 2 (addr 1 of 1) 1021165845|copy |3|01|transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 300000 milliseconds with 0 out of 1961 bytes received. 1021165845|copy |3|01|Making further download attempts for '000000000000.cfg' 1021165845|copy |3|01|'ftp://PlcmSpIp:****@ucs.domain.corp/000000000000.cfg' from 'ucs.domain.corp(10.255.50.21)' 1021165845|copy |3|01|cfgProvSrvTypeGet()[0] 1021170345|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 3 (addr 1 of 1) 1021170345|copy |3|01|transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 300000 milliseconds with 0 out of 1961 bytes received. 1021170345|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact 1021170345|cfg |3|01|Prov|File 000000000000.cfg has not changed 1021170345|cfg |4|01|Prov|Download of master configuration file failed 1021170345|cfg |4|01|Prov|Trying to boot from existing configuration 1021170345|cfg |4|01|Prov|Provisioning failed 1021170345|cfg |*|01|Prov|Finished updating configuration 1021170350|app1 |6|01|Error application is not present. 1021170350|app1 |6|01|Uploading boot log, time is Fri Oct 21 17:03:51 2016
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Accepted Solutions
10-21-2016 01:46 PM
Sounds like this might be isolated to one device. We will facotory reset it but we have another VVX501 in another office that just imaged fine.
10-21-2016 12:15 PM
Hello medlhuber,
Is the file there and can you download it?
I would suggest to get a ticket opened.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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