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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-10-2024 02:23 PM

HP Recommended
Product: CCX 500-M

We are using Cisco Unity Connection 14 for voicemail and I would like to know how to configure the CCX 500-M (v7.0.3.0228) to use it for voicemail.

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3 REPLIES 3

‎04-10-2024 02:58 PM

HP Recommended

Hello @jmpenney ,

 

welcome back to the HP Poly community.

 

From our VoIP FAQ:

 

Dec 13, 2013 Question: How can I change / define the number my phone calls to retrieve a voice mail message?

Resolution: Please check => here <=

 

For any follow up questions I suggest you contact Cisco support as they are most likely the ones who can answer this.

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-11-2024 07:40 AM

HP Recommended

Thank you for the info.

I am new to the Poly phones as all of my experiance is with Cisco products.  Therefore, I have little to no experiance with xml and the related technologies used by Poly to manage their phones.  If I may I would like to ask a question.

Are there templates for the xml config files for the phones?

1 person found this reply helpful
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‎04-11-2024 07:43 AM

HP Recommended

Hello @jmpenney ,

 

From our VoIP FAQ:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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