• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-10-2018 08:20 AM

HP Recommended

Polycom 8800 with Visual Plus - 5.7.1.4145

Skype for Business online

 

Recently I'm getting a wierd loud noise coming through the Polycom Trio unit. While this noise is being generated, I can still grab dial tone and make a skype call. The only way to eliminate this noise is by rebooting the Trio. Has anyone come across this issue?

 

Thanks,

 

Steve

9 REPLIES 9

‎10-10-2018 10:09 AM

HP Recommended

Hello @spanton,

 

welcome to the Polycom Community.


Have you got a chance to record this and attach this here ? I suggest a Video of the unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-12-2018 08:02 AM

HP Recommended

Please see attached

IMG_2588.zip
Was this reply helpful? Yes No

‎10-12-2018 09:41 AM

HP Recommended

Hello @spanton,

 

We already have a similar case in support but need this in support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

Please provide your MAC so I can lookup who this would be.

 

Once done please reference 1-10205690926 / EN-108190

 

A way to reproduce this sees:

 

  • In a call, select the Dialpad option from the drawer, press and hold the mute hard key then one of the DTMF digits which will now not stop after you release the mute key. Pressing other dialpad digits cancels the long tone after a few seconds.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-12-2018 10:30 AM

HP Recommended

Here is the mac address: 64167f38e7a8

Was this reply helpful? Yes No

‎10-12-2018 10:37 AM

HP Recommended

Hello @spanton,

 

This unit was sold via Westcon-Comstor Americas

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-17-2018 10:59 AM

HP Recommended

Hello @spanton,

 

As mentioned this is a known issue and we are planning to address this in the next 5.7.2 release internally called Arbutus.1

 

This is not the next Release planned for the next few days aka 5.7.2 Arbutus.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-11-2018 05:32 PM

HP Recommended
Hi Steffen, We are also experiencing this intermittent noise issue. Are you able to provide any update on when the next firmware 5.7.2 (Arbutus.1) will be released please? Kind regards,
Was this reply helpful? Yes No

‎11-12-2018 10:33 AM

HP Recommended

Hello @leddak,

 

we should be posting the latest 5.7.2.3205 by tomorrow close of business (US Time)


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-13-2018 05:45 AM

HP Recommended

Hello all,

 

5.7.2 was posted and fixes the known reported issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.