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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Sync 20 M USB-A
Microsoft Windows 11

Brand new Poly Sync 20.  Fully charged.  Updated the software.  The mute button does not work.  Doesn't work with Teams.  Doesn't work with my Android phone.  Chatted with customer service.  Was told to return the unit since it's within 30 days of purchase.  So, I will do so but there is an issue that others are going to encounter.  This should be an easy fix with another FW update.  

1 REPLY 1
HP Recommended

Hello @Nick_Bo ,

 

Welcome to the HP Poly community.

 

I assume you can see within this community there are not many other posts (or none) about such an issue. If this is a hardware issue it cannot be fixed by firmware.

 

Best Regards

 

Steffen Baier

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