Mute button on Poly Sync 20 Not working, regardless of the p... - HP Support Community

Nick_Bo · ‎02-21-2025

Brand new Poly Sync 20. Fully charged. Updated the software. The mute button does not work. Doesn't work with Teams. Doesn't work with my Android phone. Chatted with customer service. Was told to return the unit since it's within 30 days of purchase. So, I will do so but there is an issue that others are going to encounter. This should be an easy fix with another FW update.

SteffenBaierUK · ‎02-22-2025

Hello @Nick_Bo ,

Welcome to the HP Poly community.

I assume you can see within this community there are not many other posts (or none) about such an issue. If this is a hardware issue it cannot be fixed by firmware.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Mute button on Poly Sync 20 Not working, regardless of the platform

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