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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-20-2022 05:23 PM

HP Recommended

I am considering purchasing the POLY SYNC 20 device and have trouble getting an answer to a question. Poly won't talk to me b/c they, as it turned out, outsource pre-sales inquiries to partners like CDW; CDW rep wasn't able to answer.

I'm trying to understand if the USB Bluetooth adapter which comes with Sync 20+ version is required to connect to a PC wirelessly. Given that the Sync device has Bluetooth capability to pair with a smartphone, what prevents me from pairing it with my computer's Bluetooth? Other than streamlining the configuration process saving me from having to pair the device to my computer's Bluetooth, what other benefits do I get with the USB adapter over PC's native Bluetooth; or will SYNC 20 not pair with a PC at all?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2022 03:07 AM

HP Recommended

Hello @RKDTOO 

 

Welcome to the Poly community.

 

A local Bluetooth connection is at the mercy of the operating system and what the driver for this supports. Using a Poly Bluetooth dongle Poly is in control and can support additional features like call control and LED's etc.

 

If you require more Info I suggest your work with a Poly reseller or open a Poly support case as we are all just volunteers here

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-21-2022 03:07 AM

HP Recommended

Hello @RKDTOO 

 

Welcome to the Poly community.

 

A local Bluetooth connection is at the mercy of the operating system and what the driver for this supports. Using a Poly Bluetooth dongle Poly is in control and can support additional features like call control and LED's etc.

 

If you require more Info I suggest your work with a Poly reseller or open a Poly support case as we are all just volunteers here

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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