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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-20-2024 03:03 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I purchased 2 pcs of sync 60 due to its linking function.

But i am unable to link both devices when i connected the USB cable from the speakerphone to my computer (Only connect by  bluetooth can link it  successful)

Is anyone else having the same issue? And how to fix the issue?

1 REPLY 1

‎02-20-2024 03:36 AM

HP Recommended

Hello @Kris_4773 ,

 

welcome to the HP Poly community.

 

I suggest you follow page 10 >here< an ensure both SYN 60 are updated using the Poly Lens Desktop app.

 

If no other volunteer replies, and you are stil facing issues, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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