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Guidelines
Are you facing a No Audio or Low Volume issue on your Poly Blackwire Headsets? If yesClick here to view the solution!
Locked

‎12-16-2021 08:59 AM

HP Recommended

During a Zoom call, when our employees use the Focus 2 headset to change volume, the audio kicks back to the Macbook audio everytime. Is there a setting that we need to adjust or enable?

 

We are connecting through USB through the BT700 dongle.

 

All Poly software and firmware (headset + USB dongle) are up to date.

 

Thanks for your help

2 REPLIES 2

‎12-16-2021 09:30 AM

HP Recommended

Hello @timworkuser ,

 

Welcome to the Poly community.

Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-16-2021 09:41 AM

HP Recommended

Build ID's, see attached

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