Poly Lens 2.3.0 Can't Finish Install

NESLNerd · ‎09-11-2025

Recently my Poly headset was no longer showing up in Poly Lens not allowing me to use the answer button on the headset.

I uninstalled, rebooted, then tried to reinstall Poly Lens 2.3.0.

I have local admin on my laptop.

I launch the installer and it goes through 3 UAC prompts with I accept. After the third one the install window disappears.

I've rebooted. I've disabled our antivirus software. I tried using a non domain admin account. It does the same thing.

I tried version 2.2.0 with the same results.

I've cleared out everything Poly related under my AppData folder and any Poly/HP folder with anything Poly in it.

Nothing.

I need this software to work since roam around the building helping users deskside and still need to ability to answer calls.

SteffenBaierUK · ‎09-11-2025

Hello @NESLNerd ,

Welcome to the HP Poly community.

Please open a Lens Mopinion Bug https://lens.poly.com/appfeedback

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question