Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2021 05:47 AM

HP Recommended
Product: HP Laptop 15s-gr0010AU
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

i bought a new laptop 15s-gr0010AU few days before. now i noticed that the right side alt key is not functioning. i took it to the nearest hp care centre , they said after OS re installation the it is working and handed over the lap to me . when i checked it form my home , to my surprise the problem still not resolved. My brother also bought the same lap , he too have the same problem. when i checked with some online keyboard checking website, what i can see is , while pressing the right side alt key, the left side ctrl key is also blinking on the screen. anybody can suggest any solution for the same.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.