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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-29-2021 10:59 PM

HP Recommended
Product: HP Spectre x360 Convertible 14-ea0xxx
Operating System: Microsoft Windows 10 (64-bit)

Every key would type "zz", even backspace and delete buttons.  I was able to use the online keyboard from the touch screen function, so just the hardware keyboard.  I got a failure with the keyboard components test so I opened a support ticket with HP to have my laptop shipped for repair (under warranty).  During the day I noticed my keyboard started working as it should.  Looking at a support reply from another post, it mentioned shutting down the laptop (not restarting) will fix it.  I must've done that inadvertently.  

 

If HP experts are see this post, can you guys notify Customer Support of this solution?  I was a day or so away of shipping my laptop and not having access to it for at least a week.  Thank you to HP for this forum.  This was very helpful and cleared up a bizarre mystery for me.  The original question with replies is here:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Something-is-wrong-with-my-key...

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