where do I find the security key?

[Keith39]

I have a acer computer.  when selection a printer to connnect on line, it asks for a security key.  I can print from my iphone  but not from my computer.  Printer "Q" shows "offline"

[E-roq]

Hey @Keith39, 

Welcome to the HP Support Forum.  I hope you enjoy your experience here.  :robothappy:

I understand you're being prompted for a 'security key' when attempting to connect your HP ENVY 4502 e-All-in-One Printer to PC.  I would like to assist you with this.

The mention of a password prompt suggests to me that you've enabled wireless direct on the printer and your computer is looking for the wireless direct password.  While I do have some suggestions in mind for how to setup your printer to work with the PC, let's focus on your network setup first: 

• If you don't have a wireless network to connect to, you can certainly using your printer via wireless direct. To keep using this feature, touch the arrow icon on your printer and select the Wireless Direct menu entry
• Ensure the feature's turned on.  
• Select Display Password to obtain the security key your computer was prompting you for. 
• If you do not wish to use Wireless Direct as you have a wireless network, turn Wireless Direct off.  

• To enable wireless on your printer, select Wireless and run the wireless setup wizard. 
• Select your network name (SSID) and enter in your wireless password. 

Next, to install your printer on the PC, click here.  (Be sure to select the appropriate Windows version).  If you have any trouble with your printer setup you can use the same link to install the HP Print and Scan Doctor for Windows.  This utility's designed to automatically detect and correct common setup issues.  

Please let me know the result of your troubleshooting by responding to this post.  If I have helped you resolve the issue, feel free to say "You rock!" by clicking the 'Thumbs Up' icon below and clicking to accept this solution.

Thank you for posting in the HP Support Forum.  Have a great day!  :robotvery-happy:

[Fellafel99]

I have an HP Truevision HD. It keep asking me to enter the network security key. It never ask me that before. What and were is that located ?

[sabretooth04]

The network security key is your SSID password for your router of which only you know.   It is the same as you use to connect your computer to your network.   If you don't know this you will have to access your routers admin pages and look it up under the wireless tab.

[Fellafel99]

I don't have a router I use the internet sharing from my phone.

[sabretooth04]

OK, model number of the HP printer you are trying to connect to??

[Wayne08]

Thank you! Kudos!

[ODEDBH]

I want to thank Sabretooth04 as the only one gave me the correct reply to my inquiry
bless you

[carlaldavis]

I cannot sync my HP printer with my new HP pavilion.  I need to know where to find the security code it is asking for

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you