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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎12-19-2024 03:31 PM

HP Recommended

Can I have step by step as how to connect poly studio P21 I have downloaded driver but screen still blank

 

3 REPLIES 3

‎12-19-2024 11:48 PM

HP Recommended

Hello @jobeau1 ,

 

Welcome to the HP Poly community.

 

The Guide can be found >here<

 

So far you have not provided a lot of information for us volunteers to try and help:

  • Have you installed Poly Lens and does the P21 show up in Poly Lens and offer a software update?
  • What drivers have you downloaded aka the Display Port drivers?
  • PC or Mac?
  • Is this a brand new unit or a used unit?

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-21-2024 01:03 PM

HP Recommended

so its as new but 2nd hand to me i can hear sound from it but no picture i have downloaded driver to my surface pro but i recall it saying to download a video driver but not compatable?

 

Was this reply helpful? Yes No

‎12-22-2024 05:02 AM

HP Recommended

Hello @jobeau1 ,

 

So, it is a second-hand unit. Did it work before it got to you? Where did you get it from? Maybe you purchased a non-working unit.

 

You have not answered all of the questions asked or told us what drivers you downloaded. 

 

The P21 uses display link drivers, Simply visit >here<. In addition, I suggest downloading Poly Lens from >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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