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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎05-22-2020 03:49 PM

HP Recommended

I recently purchased a Polycom Studio (not the newer X model but the original).  It works great but I cannot seem to get rid of the overlay that displays the resolution and codec info.  It is part of the video feed and is displayed even to others that I am conferencing with which is a bit embarrasing during board meetings, etc...

 

How can I get rid of this in my display (screenshot attached).

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2020 02:53 AM

HP Recommended

Hello @Young Lee ,

 

Welcome to the Poly Community.

Open the Companion App > Diagnostics > On-Screen-Display  and switch to off


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-23-2020 02:53 AM

HP Recommended

Hello @Young Lee ,

 

Welcome to the Poly Community.

Open the Companion App > Diagnostics > On-Screen-Display  and switch to off


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-23-2020 07:43 PM

HP Recommended

That worked perfectly.  Thank you.

Was this reply helpful? Yes No
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