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‎10-24-2025 03:37 PM - edited ‎10-24-2025 06:39 PM

HP Recommended

I have a Studio P15, 3 years old

SWR version 2.1.2.001179

 

I use the product daily and over the last few months I am finding in some situations that I get a terrible static feedback sound over the speaker.  I have tried several options of noise blocking and acoustic fencing.  The problem disappeared for a while when I turned off the AI assists with noiseblock but now it has returned. 

 

The sound is a bit like squelch.  The person at the other end of the video conference does not hear it, only I do and it only occurs when I am speaking - it's like my voice is getting fed back to me and creating the annoying sound.

 

Is there any guidance on what I can do to diagnose and address the issue?  I have turned down bass and treble to quite low - no difference.  Volume (high or low) doesn't seem to make a difference.  It appears to happen when I am in a zoom meeting but not in teams.  And, it doesn't happen on every call.  

 

thank you for any thoughts you can offer - 

2 REPLIES 2

‎10-25-2025 02:28 AM

HP Recommended

Hello @tz603 ,

 

Welcome to the HP Poly community.

 

Have you tried to factory restore the device? Used a different PC to check if it is moving with the device?

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-26-2025 06:15 AM

HP Recommended

Hi Steffen - I have played around with various settings on the poly but have not done a complete reset.  I will first try another PC to see if the issue follows the device to another PC.  thanks for the suggestions - 

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