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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎08-24-2023 08:01 PM

HP Recommended
Product: Poly Studio P009
Operating System: Chrome OS

Our meeting rooms currently use ASUS - Google Meet Hardware, we have encountered an issue where the Poly Studio P009 won't honour the sound settings set on the chromebox. 

Currently whether it's 20% percent on the chromebox and you change the volume using the chromebox remote it will not change on the Poly Studio. This issue has propped up in the last month. My suspicion its potentially an issue on Poly's end due to an update by Google. 

Any reports of this issue? 

1 REPLY 1

‎08-25-2023 12:57 PM

HP Recommended

Hello @jwhyle ,

 

Welcome to the HP community.

 

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include the Provider used.

 

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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