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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎07-17-2021 10:05 AM

HP Recommended

Dear Community members,

 

I recently purchased a Poly Studio premium usb video bar, during the installation I damaged the USB 2.0 cable (Type-C to Type-A) and I need to replace it; also the 5 m that come with the device are not enough and wanted a longer cable of at least 8 m for our conference room.

 

Would any cable of USB 2.0 cable (Type-C to Type-A) and any size work? or should I stick to 5 m only. I searched on Amazon and found this cable would it work for my case? or do I need to get a 5 m or less cable and couple it with usb 2. 0 extension active cable?

 

How about USB 3.0 cable (Type-C to Type-A) for the same setup and size of cables (main and extension)?

 

I am a bit confused on what to purchase since I cannot find them locally; I don't want to end up buying something that won't work and without option of returning it as it comes from far away.

 

Thank you in advance for your support.

 

Olivier

 

 

2 REPLIES 2

‎07-18-2021 11:40 AM

HP Recommended

Hello @Busholy 

 

Welcome to the Poly Community.


From the main Video FAQ:

 

Apr 16, 2020 Question: Are there any recommended USB cables for the Studio X or G7500 family?

Resolution: Please check >here< but understand that normal USB2.0 or USB3.0 cable length restrictions apply

 

The same is applicable to the Poly Studio USB

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-20-2021 08:08 AM

HP Recommended

Hi Steffen,

 

Thank you for the link it is helpful, I am going to implement what is said there and will comeback here with my feedback on what worked or not if any,

 

Thanks,

 

Busholy

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