Poly TC8 pairing issues

gsapp_av · ‎09-27-2023

I am looking to resolve an issue a TC8 is having with connecting to a X50. The following message appears when I pair the devices, "please upgrade the zoom rooms computer or appliance software download". Both devices are showing they are up to date and I'm not sure what is going on from there. Attached is an image for reference:

SteffenBaierUK · ‎09-29-2023

Hello @gsapp_av ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

I would contact Zoom support as it is there software running on both devices.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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