Solved: Polycom studio - camera control - settings disabled - HP Support Community

Anonymous · ‎04-17-2020

Hi, remote control isn't working and when i installed polycom companion, there is camera control settings disabled. Tried to download and install last firmware. No change.

Anyone know waht is wrong?

Thank you.

mshu1 · ‎04-17-2020

Hi @kyvala@gacz.cz,

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control.

View solution in original post

mshu1 · ‎04-17-2020

Hi @kyvala@gacz.cz,

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control.

SteffenBaierUK · ‎04-17-2020

Hello @mshu1 and kyvala@gacz.cz

I have raised this internally as this should be documented and a warning or message should be displayed.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

mshu1 · ‎04-17-2020

In my opinion, it is displayed in the companion app. In his screenshot he has the blue camera icon, so tracking mode on. If it is greyed out, camera is in manual mode.

Anonymous · ‎04-20-2020

You're right. Tracking mode was on, so I can't move camera.

Thank you for your help.

Have a nice day 😉

Anonymous · ‎01-24-2023

Hi,

I am having the same issue where the presets are greyed out and under User Settings there is only Camera Control there is no Camera Tracking option as you can see from the original post screenshot that the menu option Camera Tracking is not listed so we can't go in there to turn off speaker tracking. Please help. Thanks

SteffenBaierUK · ‎01-25-2023

Hello @NYCguy226 ,

Welcome to the Poly Community.

Did you see this reply >here<

Also what software version are you using and what firmware version?

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-30-2023

I can find Settings but I cannot find Admin Settings.. Where is that located. My problem is I cannot turn on the video in a zoom meeting.

Polycom studio - camera control - settings disabled

Create an account on the HP Community to personalize your profile and ask a question