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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎03-28-2020 09:16 PM

HP Recommended

Hi, 

Just wondering if eagle eye mini cameras will work with poly CCX 600 business media phones in Teams.

 

The documentation is not consistent ( some documentation indicates that yes, another one not mentioning). 

If yes, is there any particular configuration that you need to do? and what will be the user experience? Can you see the video on the phone screen or not?

 

Thanks

Cosmin

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2020 09:58 AM

HP Recommended

Hello @covesia 

 

neither the CCX600 (with EagleEye Mini USB) or the CCX700 with integrated Camera can be used in Teams as a Video Phone.

 

Both are Audio Phones only as our Partner Microsoft has not certified these phones to be used with Video.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎03-29-2020 05:13 AM

HP Recommended

Hello @covesia 

 

I am not 100% sure our partner Microsoft will allow the software in Teams mode to utilize the camera. This is similar to the CCX 700 phone.

 

I check internally and get back with an official statement.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-30-2020 09:58 AM

HP Recommended

Hello @covesia 

 

neither the CCX600 (with EagleEye Mini USB) or the CCX700 with integrated Camera can be used in Teams as a Video Phone.

 

Both are Audio Phones only as our Partner Microsoft has not certified these phones to be used with Video.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-30-2020 10:03 AM

HP Recommended

Are there any plans, in the future, to certify these phones to be used with Video?

Was this reply helpful? Yes No

‎03-30-2020 10:12 AM

HP Recommended

Hello @covesia 

 

Our partner Microsoft certifies these phones and sets the guidelines on the devices required performance.

 

I am unable to comment within this public forum on future versions or hardware.

 

You would need to contact a Poly sales engineer and sign an NDA.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-30-2020 10:14 AM

HP Recommended

Thank you !!!

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