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‎10-23-2024 11:05 AM

HP Recommended
Product: EagleEye Mini Camera
Operating System: Microsoft Windows 10 (64-bit)

Camera has been working fine until a few days ago. Now in the device manager a device appears (Eagle Eye Mini Camera-DBG) with a warning in device status "missing driveror no driver avaylable". Nevertheless under camaeras ther is also a device (EagleEye Mini Camera) without warning in device status.

I tried to find a driver for Eagle Eye Mini Camera-DBG without success.

I'm mostly using the camera with OBS.

Any hints are welcome, thanks.

3 REPLIES 3

‎10-23-2024 11:16 AM

HP Recommended

Hello @Kilroy131 ,

 

welcome to the HP Poly community.

 

To my knowledge, the driver comes with Windows and there is no separate driver. I am pretty sure the camera is end of life as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-24-2024 09:51 AM

HP Recommended

Hello,

 

thanks for your quick answer.

End of life? I bought the camera last year. Does that mean, that I will have no chance to bring this camera to work again?

 

Best Regards

Achim

Was this reply helpful? Yes No

‎10-24-2024 10:35 AM

HP Recommended

Hello @Kilroy131 ,

 

You can try and open a ticket and reference EN-173669 when opening. This should get the team the info they need.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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