Poly Rove 30 B2

SUNYAP · ‎08-29-2024

phones only rings when on base. the phone does not ring when off the base, it goes blank and no display. Phone was replaced and now the replace phone is doing the same. HELP, please

SteffenBaierUK · ‎08-29-2024

Hello @SUNYAP ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

The [KB] Poly ROVE DECT Deployment explains how to update the software in case you are not aware.

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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