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‎01-08-2012 12:15 PM - edited ‎01-08-2012 12:52 PM

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Officejet Pro K550. I have changed the ink cartridge and put in a brand new one. The tool box shows that it is full of ink but a message comes up 'change expired magenta cartridge'. The cartridge is shown as 99% full but the printer will not print at all. Is there any thing I can do to disable this checking process?? Thanks for any help.

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