• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎09-08-2013 11:17 AM

HP Recommended

Is it normal for simple documents to take up to 5 minutes for a single page?

 

Here's some data points:

 

  • The "Configuration Page" prints very quickly (from the printer's web page: Information -> Print Info Pages -> Print Configuration CHange)
  • Printing the web-service Info sheet takes forever (from the printer's web page: HP Web Services -> Web Services Setup -> Print Info Sheet)
    It takes 10 to 15 seconds for the green light to start blinking indicating that it has received a print job, then another 3 minutes 15 seconds to actually print the page.
  • Sending an email to my hpeprint address with a small PDF (52k, no graphics) attached is similar: 10 to 30 seconds to start processing, then another 3:40 to print.
  • As a low-end test, I also sent a tiny text file with the words "Hello World!": 10 to 30 seconds to start, then 1 minute to print

 

Any ideas what I'm doing wrong?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.