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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-09-2009 02:22 PM

HP Recommended

I have always used HP cartridges in this printer and no cartridge replacement was made to cause this error. Everything was working until I tried to print something this weekend and got this message, "remove and check the right cartridge". I followed the intructions and even cleaned the cartridge before reinserting it. I cannot get the error message to turn off, now.

 

I tried unplugging the unit. And I tried to to locate a patch after confirming that I have all the latest drivers. So, I tried this one from HP that says... " resolves certain print cartridge rejection and scanner failure error messages" That patch is located here... But, each time I try, another error message comes up. It says, "The update software did not locate an eligible hp psc 1600 series unit to update". I bought this new product from Staples and it is definately an HP product.

 

There is no reason for this failure like using funky ink or anything... wtf? Any assistance is greatly appreciated (please)!

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