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‎03-22-2014 12:07 PM

HP Recommended

Newly installed ENVY 4500, using wifi. Prints either: only one of two pages, or two-thirds of a page of anything. Tried HP Print and Scan Doctor, test page looks OK with all colours represented, but it only printed on the top half the page ( not sure what full page should look like). Using WIndows 8 and getting error message : "Printer could not print word/ PDF .etc" when printing stops . I've tried shutting down and re-starting both machines. Can anybody help me please? I'm not the most techie-minded of people.

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