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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-11-2011 09:04 AM

HP Recommended

HP Deskjet 3050 (J610a) All-In-One Printer
XP Home edition sp3
wireless connection
No error messages or blinking lights

 

Following low ink warning, black cartridge has been refilled.
I checked the HP website before buying the printer and refilling appears to be allowable with proviso that ink quantity indicator will not work.
The printer prints and scans fine from a PC.
Operating the copy button (black or colour) adjacent to the LCD display causes the quantity to momentarily change from x0 to x1 but nothing else happens. 
Operating the scan button gives the message "Scan Error try scan from computer" on the LCD display. 
I can't be sure that this exactly coincided with refitting the refilled cartridge as we use the copy function less frequently than print from PC.

Tried disconnecting from power completely, waiting, then restart - no success.

Any assistance would be much appreciated - It is less than 2 months old - seems a waste to return under warranty if there is a simple fix.

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