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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-24-2014 08:15 AM

HP Recommended

Good morning,

 

For the last week or so, My officejet pro 8600 has been giving me the error

"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."

 

It will correct itself if we restart the computer/printer  in question. but this only solves the issue for approx 6-7 hours.

 

Things i have done to attempt to fix this.

 

Set a static ip address for both the computer in question and the printer itself.

updated the IP address using the HP tool.

reinstalled the HP office program.

Set DMZ for both the computer and printer.

Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)

re-setup the network feature on the printer itself.

 

 

however now i am at a loss.

 

Any help would be great.

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