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‎12-29-2014 12:28 PM - edited ‎12-29-2014 12:32 PM

HP Recommended
Operating System: Windows 7

The HP Officejet Pro 8600 All-in-one printer is on our home wireless network. My wife and I both have laptops with Windows 7. We print wirelessly. The printer will not print, but gives us a message on the printer and on our computer screens:

 

"Printer failure. There is a problem with the printer or ink system."

 

It tells us to reset by unplugging. We have reset several times by unplugging and turning the system off and on. I have run the HP Print and Scan Doctor and troubleshooting tools. I have uninstalled and re-installed the HP software. I have downloaded all available drivers.

 

I have also taken the printhead out and reinserted it as instructed to check for clotting ink, etc. I have also searched inside for paper jams.

 

It scans ok from the computer HP assistant. Can't get it to copy because we can't get past the error message on the printer screen.

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