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‎01-02-2015 01:48 AM - edited ‎01-02-2015 01:51 AM

HP Recommended
Product: HP Deskjet Ink Advantage 2515
Operating System: Windows 7

Hello

 

I own a printer and it never gave me problems, until now. It is not scanning, copying or printing!

 

When i try ordering from the desktop the documents stand in queue in the "Active Printers", and it just says "printing" in the first document of the queue. When i try to copy a document it does not start to scan, the control panel display stands at "1" (number of copies) and the power button blinks and does not stop. No attention light!

If i try to run a diagnosis or any other order through the HP Assistant Software i get an error window saying that the printer is busy!

 

It looks like there is an order of some sort (print or copy) blocking new orders. Is there a way of cleaning the memory? Maybe then new orders can be recieved!

 

I already tried the most trivial solutions:

-reinstallig the drivers

-change the USB port

-unplug power cord while the printer is ON

-dito while is off

-remove cartridge and then power ON

-tried printing the test page by pushing the black and color buttons and it did not print

 

Thank you!

 

P.S: English is not my main language, forgive if the text is not clear!

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