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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-08-2015 04:42 PM

HP Recommended
Product: HP Photosmart 6520 all in one
Operating System: OS X

After our latest OS update, our HP Photosmart 6520 has had issues scanning.  Generally a reboot or working through the HP Scan on the computer would work.  Today, I downloaded the newest driver hoping that would fix the issue.  Now the scanner is not recognizing the computer, and I cannot enable the Scan to Computer function through HP Utility on my Mac.  The print funtionality is working just fine.   This the message that I see in HP Utility:

 

"The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again."

 

I've searched the HP site, but I am unable to find anything other than the driver that I downloaded for Mac OS X 10.10.  

 

What can I do to get my scanner up and running again?  Thank you for your help!

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