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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-26-2015 01:38 PM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 8.1 (64-bit)

The scanning arm of my all-in-one is having trouble homing. Everytime I turn it on, it makes terrible grinding noises, like it's trying to escape the machine, and just continues to make those noises the whole time the machine is powered on. When I attempt to scan, the arm makes noises but never moves into the view of the scanner glass. I've followed the instructions in this forum to do a "hard reset", which didn't help. Of course, the warranty just expired 2 weeks ago. After much searching here and in other forums, it looks like I might need to clean the inside of the scanner. I've found specific instructions on how to disassemble many HP all-in-one models here and on other forums, but I'm having a terrible time with my particular model. Can anyone provide specific instructions for this or a similar model?

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