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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-26-2015 01:38 PM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 8.1 (64-bit)

The scanning arm of my all-in-one is having trouble homing. Everytime I turn it on, it makes terrible grinding noises, like it's trying to escape the machine, and just continues to make those noises the whole time the machine is powered on. When I attempt to scan, the arm makes noises but never moves into the view of the scanner glass. I've followed the instructions in this forum to do a "hard reset", which didn't help. Of course, the warranty just expired 2 weeks ago. After much searching here and in other forums, it looks like I might need to clean the inside of the scanner. I've found specific instructions on how to disassemble many HP all-in-one models here and on other forums, but I'm having a terrible time with my particular model. Can anyone provide specific instructions for this or a similar model?

1 person had the same question
4 REPLIES 4

‎02-27-2015 01:55 PM - last edited on ‎03-14-2017 03:05 PM by HP Administrator

HP Recommended

Hi @ShadowTheta6,

 

Welcome to the HP Forums!

 

I understand that you are trying to disassemble and clean your HP Envy 5530, because the scanning function is not working. I am sorry to hear this, but happy to look into this for you!

 

I would recommend the following solutions:

 

 

If those options do not resolve your issue, please call our phone support at 800-474-6836 for your replacement/upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Best of luck! Smiley Happy

RnRMusicMan
I work on behalf of HP

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‎06-17-2015 04:30 AM - edited ‎06-18-2015 09:52 PM

HP Recommended

^^ This may be the most ridiculous support response I have seen.

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‎06-17-2015 04:47 AM - edited ‎06-18-2015 10:47 PM

HP Recommended

I had a $100 Dell Printer from 2005-2014 when the spring failed on the ink locking mechanism. Printer printed and scanned fine after 9 years! I purchased an HP Envy 5530 on 5.9.2014 and on 6.14.2015, I am sitting at my desk and it started clicking repeatedly during the scanner check cycle. It will not scan but emits a grinding noise. Do you support your product or shall I purchase a Dell?

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‎08-12-2017 11:51 AM

HP Recommended

I agree. I've reinstalled the software several times and....nothing.   

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