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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-21-2015 05:58 AM

HP Recommended
Product: Officejet 570
Operating System: Microsoft Windows 7 (64-bit)

I am having scanning issues.  I just purchased this printer in February 2015.  I am trying to figure out how I can use the document feeder to scan.  When I place the documents into the document feeder and press scan and then choose the networked computer I want to scan to, the document feeder will not feed the documents onto the glass.  The scanner scans (with no document on the glass) and I get a blank scan sent to the computer as a .jpg.  I want the scans to come through as .pdf.  So in theory this is a 2 part question.

 

1.  How to scan using the document feeder?

2.  How to save the scan as a .pdf?

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