Officejet 5740 Scanning Issue

[MrsP1]

I am having scanning issues.  I just purchased this printer in February 2015.  I am trying to figure out how I can use the document feeder to scan.  When I place the documents into the document feeder and press scan and then choose the networked computer I want to scan to, the document feeder will not feed the documents onto the glass.  The scanner scans (with no document on the glass) and I get a blank scan sent to the computer as a .jpg.  I want the scans to come through as .pdf.  So in theory this is a 2 part question.

1.  How to scan using the document feeder?

2.  How to save the scan as a .pdf?

[Rainbow7000 · Accepted solution]

Hi there @MrsP1 , Welcome to the forums

I read your post about the scanning concerns you have with using the ADF to scan, and also to change the file format.

You will need to have the Full Feature software installed on your computer to change these settings from your computer, and then initiate the scan.

Please see this previous post I made in the forums about roughly the same issue:

My HP 8610 will not scan to JPG

Here is the direct link to download the full software for your Windows 7 system: HP Officejet 5740 e-All-in-One Printer series Full Feature Software and Drivers

I hope this helps, let me know what happens!

[MrsP1]

Thanks for your help.  I figured that out on my own, not the resolution I was hoping for.  Sometimes I bring my work laptop home and didn't want to install the Full Software onto my work laptop.  But if that is the only way I can resolve my issue, then I guess it will have to be done.

Thanks again!

[MGG1]

You can scan to 'media' or a thumb drive. Then, move the thumb drive to your work laptop.

Thus, no need to install the full suite app.

[NicoleNong]

I have the SAME issue with the ADF.

My HP 5740 is new.

The ADF just can't work........

the same problem.

I did download all everything, but still the same.

Please help.

[Tardis40]

Hi @NicoleNong,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the ADF. I will be glad to help you.

Can you please give more detail of what is happening and when it happens?

Is it picking the paper ok from the ADF?

Are there line when coping from the ADF?

Can you make a copy from the glass?

Please get back to me and I will do all I can to help.