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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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laserjet 1536dnf mfp

After upgrading to Windows 10 from Wndows 7 I've run into a problem with the Scaner on the HP LJ 1536dnf MFP.

 

Before letting MS update my Laptop I removed the Printer from Windows 7.  The PC updated to Windows 10 and then I reinstalled the Prnter Software.  I did this because I previously had an issue on another PC that I updated to Windows 10 did not get the printer working right. 

 

When I install the Full Featured Printer software downloaded from the HP website,  the Printer works, but the SCan Feature does not work - when I click on the Icon for the scan and I get a message that says "HP JL M1530 MFP Series Scan was not found"

 

I'm not trying to use the HP Print and Scan Doctor to see if that helps.

 

If anyone has any further suggestions, Please post.  Thanks.

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