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02-05-2016 05:19 AM - last edited on 02-05-2016 08:12 AM by kevin-t
After upgrading to Windows 10 from Wndows 7 I've run into a problem with the Scaner on the HP LJ 1536dnf MFP.
Before letting MS update my Laptop I removed the Printer from Windows 7. The PC updated to Windows 10 and then I reinstalled the Prnter Software. I did this because I previously had an issue on another PC that I updated to Windows 10 did not get the printer working right.
When I install the Full Featured Printer software downloaded from the HP website, the Printer works, but the SCan Feature does not work - when I click on the Icon for the scan and I get a message that says "HP JL M1530 MFP Series Scan was not found"
I'm not trying to use the HP Print and Scan Doctor to see if that helps.
If anyone has any further suggestions, Please post. Thanks.
Solved! Go to Solution.
02-08-2016 07:27 AM
02-13-2016 07:48 AM - edited 02-13-2016 10:23 AM
I know the scanner is workng properly, because I have 3 other PC's that I upgraded to Windows 10 that do not have this problem and the scanner works fine.
The only thing I did differently on this last PC that I upgraded was that before I upgraded to Windows 10 I when ahead and deleted the Printer in Windows7 first. My plan was to let the PC upgrade to Windows 10 and then I would re-install the HP Printer software in Windows 10 thinking this would eliminate any issues with the Printer Drivers. We'll, everything worked except the scanner.. it just does not launch at all. The printer works perfectly though.
I have deleted and reinstalled the printer software in Windows 10 several times. That didn't help. I have downloaded the most recent HP Full Package from the HP website. It installs without a problem... when I click on the Scanner Icon, it just doesn't launch.
I tried disabling the Window Firewall and the AV protection during the installation - still can't get the scanner to launch. I tried running the scanner as an Administrator (the account on the PC is an administrator anyway). That didn't work.
So, it's a mystery why this install doesn't work and my other PC's work fine. The only difference between the PC's that have the scanner softare working is that I just let the Windows 10 upgrade without trying to remove the printer in Windows 7. I guess I should have not tried to "outsmart" the Windows 10 update!
So, any further suggestions to test, please let me know... Thanks
PS, I will try the "Scan without using HP Software" and will report what happens...
02-15-2016 04:37 AM
I tried to use the Windows 10 App's for scanning and Windows reported that it could not detect a scanner, so it didn't work.
So I guess the next question would be how to get Windows 10 to detect the Scanner. Can the Scanner be Manually added?
I am connecting to the HP Printer/scanner via a Wireless Connection. I wonder if I connected to the Printer directly with a Printer Cable if that would help any?
Any suggestions to fix this problem are appreciated.
02-15-2016 06:10 PM
I used a Printer Cable and connected it to a USB Port on my Laptop and to the HP Printer. Then when I clicked on the HP Scanner it worked fine. So I do have a work-around if I even need to scan something. Not the solution I was looking for, but it makes the scanner work.
I actually have this Printer connected via an Ethernet Cable to my wireless Router. My Laptop connects via the network. So I'm beginning to wonder if there is a port being blocked by my Wireless router.
02-15-2016 07:17 PM
I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 - the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 - the wireless option - actually worked and the setup went through even though I really shouldn't have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn't have had a single problem.
09-30-2016 05:41 AM
For me it's not working. I have the exact same setup. It worked before, but after changing ISP, meaning changing modem/router, it doesn't work anymore. Printing works. I can also access the printers admin-pages from my laptop. Just not scan. Neither does the Win built-in scanning app work. It says the printer is ofline.
Any ideas appreciated.
09-30-2016 05:48 AM
HP Scan and Capture tool, while under settings, connect to device - Even when I specify the IP-address, it states it cannot find the device, although I can print to it and access the admin-pages...
(Oh, and it's a 1522nf - just noted the subject....)