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‎02-11-2016 08:53 PM - edited ‎02-19-2016 11:50 PM

HP Recommended
Product: Pavilion 17t
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a Pavilion 17t at Costco. Overall, I'm liking the  computer. But it has one major issue, that is unacceptable for a laptop computer. The wifi keeps not working. I haven't found a pattern to this either.

 

I will be connected to my wifi network, and then suddenly the internet will stop working. It still shows connected to the router, but can't reach the internet. I have contacted HP support twice about this now, and their solution has not resolved the issue. The BIOS has been updated, the driver has been updated, Windows 10 has been updated, the wireless driver has been uninstalled and reinstalled. I still have the issue. If I attempt a restart when this happens, the restart takes a very, very long time. I've clocked it at 2 minutes before I did a manual power button restart on it. But the restart issue seems to happen every time the wifi issue happens(assuming I do a restart). I've tried turning the wifi off and on, and that proves difficult. It will often turn back on as soon as I turn it off, or not respond at all to my attempts.

 

If I connect a wired connection to the laptop, I am able to connect to the internet again. All other devices on the wireless router will continue to work fine when this computer does not.

 

What would be my next steps to try and resolve this issue? What more information might you need from me?

 

HP Pavilion 17-g133-cl

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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