• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-10-2016 08:56 PM

HP Recommended
Product: Officejet Pro 8500A Premium
Operating System: Microsoft Windows 10 (64-bit)

I stupidly pulled the plug on this printer at the wrong time. But afterward it was still working, just printing with a blue cast, then no blue at all. I replaced the Cyan cartridge (HP brand), but still no blue.

 

Then the printer started aligning itself with every printout (maybe every color printout -- I am not sure). I replaced the Cyan/Magenta printhead. That seemed to go well, and the print quality report looks good. But it aligns and aligns -- with color printouts -- then gives the message "Alignment failed. Refer to device documentation for details."

 

Please advise. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.