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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-24-2016 02:15 PM

HP Recommended
Product: Officejet Pro 8620
Operating System: Microsoft Windows 10 (32-bit)

Hello. My computer recently downloaded windows 10 and ever since then I cannot scan from my printer to my computer (although i can scan from my computer to my printer).  I keep getting the following error message (and the hp scan doctor does not find any problems):  "The scan could not be completed due to one or more of the following issues: -connection to the computer is lost, -the scan application on the computer is currently in use, -OCR application is not installed on the computer"

 

Is there a way to fix this problem?

 

Thanks!

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