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‎07-10-2016 01:29 AM

HP Recommended
Product: Photosmart 6515
Operating System: Microsoft Windows 10 (64-bit)

I'm located in the United States region. After several years of great use and many ink cartridge replacements, I am haivng problems with my HP Photosmart 6515 printer. I have always only used genuine HP ink cartridges, After following all the troubleshooting suggestions and using the clean print heads tool over 10 times, the 3 color heads print out fine with all three shade bars for each color. However, the black head does not print the full black shade bar, but does print the medium and light shade bars. Instead of the full black it prints a very light shade of gray. Even though my print is long past any warranty, I sure would appreciate any help resolving this issue. Thanks

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