• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-28-2016 01:06 AM

HP Recommended
Product: HP Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)

I bought a Dell Active Stylus for my HP Spectre x360 13 inch model because of the generally better reviews than the HP Active pen. When the pen first arrived I had some trouble using it but it started working just fine after about 10 minutes of struggle. I used it two times after that without any trouble. But a week after that when I tried again, it just stopped working. The pen is not recognized by my laptop at all.

For the 15 inch model, there is a 'Touchscreen Controller Firmware Update' available on the HP website that says ' Provides active pen support'. But no similar firmware update available for 13 inch model.

I am not even sure what happened here since everything was working fine and now it's not. A firmware update would be a probable way to fix it.

Any ideas?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.