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‎09-13-2016 01:27 PM

HP Recommended
Product: HP pentium laptop
Operating System: Microsoft Windows 10 (32-bit)
Typing on phone for obvious reasons (read title head-liner)


Okay so first time signing up to and using this site. I've come here because I've grown a bit tired with the constant incomplete update screen. What to say to start this problem off? Bought this laptop not even like 5 months ago, never had these particular problems with previous laptops brands, but what happens on this laptop is sometimes it'll just randomly turn off or if I restart the system manually it'll automatically transition to this screen saying: 'preparing to configure Windows. Don't turn off your computer'. And stays on that screen for eternity. The initial time this happened it was stuck there for over 4 hours and I knew that wasn't normal so ever since from then on whenever I've encountered this screen at random, I've just hard shut-down my computer to save myself hours of getting-nowhere-configuring/updating.



To answer some questions: I believe I'm on Windows 10. Don't know if 32-bit or 64-bit - never bothered to find out which one exactly and because I don't know the difference truthfully. The laptops name is 'HP pentium" I don't think this is specific but feel free to ask any specific questions that you wish to know.


So is this a HP-specific issue, a Windows 10 issue or just MY laptops issue?


I had some side-questions also but for now will postpone them to keep this topic simple. Can anyone help with this problem? Thanks

You can trust me earthling -- I'm 100% a ro-not a robot
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.