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‎09-25-2016 07:10 AM

HP Recommended
Product: Pavilion notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi my son has dropped his pavillion 15  laptop model 15-n268sa product no F9E43EA#ABU

 

if I go into the hp diagnostics and try and run a hard drive check I get the Message smart check not installed short dst not installed for more information see  www.hp.com/go/techcenter/PCD i ags

 

after reading your post CherylG I believe he has dislodged his hard drive.  Could you advise me how to proceed.

 

 Thanks

georgina 

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