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Georgie-M
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Solved!

www.hp.com/go/techcenter/PCD i ags

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Pavilion notebook
Microsoft Windows 10 (64-bit)

Hi my son has dropped his pavillion 15  laptop model 15-n268sa product no F9E43EA#ABU

 

if I go into the hp diagnostics and try and run a hard drive check I get the Message smart check not installed short dst not installed for more information see  www.hp.com/go/techcenter/PCD i ags

 

after reading your post CherylG I believe he has dislodged his hard drive.  Could you advise me how to proceed.

 

 Thanks

georgina 

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AgathaV
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Hi,

 

To solve the most common problems during startup http://www.hp.com/go/techcenter/pcd, most of the time the computer at startup if it detects an error with some components or the system by means of a code or message alerts the user to the cause of the problem so that it is easier to identify and fix.

 

You can check more information in this links: HP PCs - Resolving Diagnostic Errors that Display During Startup 

 

If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop. How Do I Find My Model Number or Product Number

Agatha
I work on behalf of HP

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IT_WinSec
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Hello @Georgie-M

 

Thank you for posting in the HP Support forum. Welcome!

 

The message you get comes because the computer does not detect a HDD present.

 

If your computer is under active warranty, you should contact HP for assistant and service because if you do something on your own, your warranty may be void and not accepted should the need arise.

 

If your computer is not under active warranty period or you want to try it on your own, please check the computer's manual how to open the "box". Here is also a video example

>>https://www.youtube.com/watch?v=vd5FdeF3PP8

 

The video is about "how to replace" but you need to open the PC box, check the HDD, try to get it out and then get it back in to ensure it is in place.

 

 

If nothing helps, it may be something more serious and you will need to bring (or ship it) the PC to service to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

 

Hope this helps !

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
How to upgrade the HDD and memory in the HP Pavilion 15-n290sa and other HP Pavilion 15 laptops based around this chassis, allowing you to upgrade to an SSD ...
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shay9
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Hi there,
I am having a similar problem I dropped my HP Pavilion TS 15 Notebook PC product number F5W47UA#ABL when I turn it on "Boot device not found please install an operating system on your hard disk
Hard Disk (3F0)
Followed by a clicking sound which sounds like it is coming from the hard drive.
Any solutions ?
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Georgie-M
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Hi

I opened up the laptop and checked the connnections and all was ok. I ended up buying a new ssd drive as I was advised they were more stable and processed quicker. Paid a mate of a mate to install it as I was unsure how to get windows back on. It seems to wok quicker. But I did loose out on some memory space
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AgathaV
Level 4
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HP Recommended

Hi,

 

To solve the most common problems during startup http://www.hp.com/go/techcenter/pcd, most of the time the computer at startup if it detects an error with some components or the system by means of a code or message alerts the user to the cause of the problem so that it is easier to identify and fix.

 

You can check more information in this links: HP PCs - Resolving Diagnostic Errors that Display During Startup 

 

If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop. How Do I Find My Model Number or Product Number

Agatha
I work on behalf of HP

View solution in original post

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