• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-27-2016 01:52 AM

HP Recommended
Product: ENVY m6
Operating System: Microsoft Windows 10 (64-bit)
My laptop recently had a pending update for a "new windows 10 feature", I decided to update it by clicking update and shut down. Once doing this the screen said things such as preparing update and installing update.
Then a black screen popped up and had a white buffering symbol on the bottom, similar to the startup screen but without the hp logo. Ever since the update, my laptop has stayed on that screen for approximately 30 hours now, with the buffering symbol continuing.
Is this normal? Is there any possible way to speed up the process?
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.