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‎09-27-2016 01:52 AM

HP Recommended
Product: ENVY m6
Operating System: Microsoft Windows 10 (64-bit)
My laptop recently had a pending update for a "new windows 10 feature", I decided to update it by clicking update and shut down. Once doing this the screen said things such as preparing update and installing update.
Then a black screen popped up and had a white buffering symbol on the bottom, similar to the startup screen but without the hp logo. Ever since the update, my laptop has stayed on that screen for approximately 30 hours now, with the buffering symbol continuing.
Is this normal? Is there any possible way to speed up the process?
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