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Jaysonic Tutor
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Windows update taking a long time

ENVY m6
Microsoft Windows 10 (64-bit)
My laptop recently had a pending update for a "new windows 10 feature", I decided to update it by clicking update and shut down. Once doing this the screen said things such as preparing update and installing update.
Then a black screen popped up and had a white buffering symbol on the bottom, similar to the startup screen but without the hp logo. Ever since the update, my laptop has stayed on that screen for approximately 30 hours now, with the buffering symbol continuing.
Is this normal? Is there any possible way to speed up the process?
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HP Support Agent
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Windows update taking a long time

Hi@Jaysonic,

 

Welcome HP Forums. The best place for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Windows update stuck. Is that right?

 

I will definitely help you.

 

Try restarting the PC once and check if that restarts the update process quickly.

 

Let me know for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
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Jaysonic Tutor
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Windows update taking a long time

Hi thanks for the help but 3 days ago I started the update and thought that it'll finish overnight but it didn't so I restarted my laptop and it said that it was retrieving my old version of windows. I decided to update it again after that and what I mentioned above is the result. This is the third day and it is still continuing.
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Windows update taking a long time

Hi@Jaysonic,

 

Thanks for the reply.

 

Try doing the hard reset following the steps from the link below.

 

http://hp.care/2bjCZUr

 

Let me know how it goes.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation