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‎10-10-2016 01:55 AM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 7 (64-bit)

When I first set up my printer I was able to use Web Services, but one day when the printer was 9 months old, after powering off/on my router web services stopped working!

I could continue to print and scan wirelessly, but web services no longer functioned, so my Instant Ink stautus was no longer updated. After getting a dozen emails from Instnt Ink over the past 3 months, they have finally disabled my printer from printing (presumably it will reactivate if i purchase all new ink cartridges for over $100 the set, though I dont trust HP sufficiently to shell out so much in case they dont work).

I have tried following various instructions on this help board to reset the ipv4 address, but to no avail. The printer is just over 12 months old. My ISP is AT&T who were of no help (of course). When I phoned HP while I was in warranty period the HP engineer said that it was an ISP problem and nothing was wrong with the printer. 

I have even tried connecting the printer to my Iphone hotspot, but that did not allow web connection either.

Any suggestions anyone?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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