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‎10-21-2016 12:55 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: Mac OS X 10.10 Yosemite

Hi, how are you?

 

So I just purchased brand new, authentic HP ink for my Photosmart printer.  It was working perfectly fine before purchasing the new black ink.  However, now, anything that I print has horrible streaks and missing spaces.  The diagnostic test has all of the color inks looking fine, with the black ink streaked.  It has streaks only in the black ink, but regardlress of whether or not I print in black and white or color. 

 

I followed all of the steps here: http://support.hp.com/us-en/document/c02914910, including aligning the ink cartridges, running the diagnostic test, making sure the cartridge is vented correctly, etc.  But nothing has helped at all.

 

Is there something that I'm missing here?  I would love to get this fixed, especially since I just ordered all new ink cartridges!

 

Thanks,

Kathryn

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