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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-27-2016 11:05 AM

HP Recommended
Product: Office Jet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

Using windows 10 and have installed the drivers and software for my recently purchased Office Jet Pro 7740. I am running it wirelessly.

 

The problem persists that whenever I go to scan a document in the size 11 x 17....it will only scan 8 x 10. There is no option for an a3 or 11 x 17 size scan. If I choose "scan entire glass" option it still only scans 8 x 10.  I am using the HP Scan program.

 

I tried to manually enter the 11 x 17 dimensions in the custom scan size option but when I do it reads "the values entered are not supported by this device".

 

I went to troubleshoot and used scan doctor but the program doesn't recognize anything that is wrong.

 

This feature is specifically the reason I purchased your product so I would greatly appreciate any help you have to offer...thanks.

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